RICHMOND, Va. (WRIC) – Money transfer apps like Venmo, Zell and Cash App have been growing in popularity during the pandemic, but 8News has uncovered that scammers have found a way to use Cash App to con you of your cash.
The peer-to peer payment app developed by Square lets you send and receive money instantly. Thirty million people are now using the app valued at more than $40 billion.
Troy Harrison had found cash app convenient for his business. Yet, the Norfolk resident didn’t know what do to when he noticed a payment to him was suddenly and mysteriously refunded from his account.
He began to panic. However, there was no phone number to call and Cash App doesn’t have live customer support, so Harrison sent an email.
It turned out someone disputed a payment to him. No one from Cash App ever contacted Harrison about it so that person disputed more payments and draining Harrison’s account.He says he’s out hundreds and cash app told him there was nothing they could do.
As a reminder, the Cash App team will never ask customers to send them money, nor will they solicit a customer’s PIN or sign-in code outside of the app
The only way to talk to Cash App is through the app and website and scammers know it. They’re posing as cash app customer service representatives.
Moore says most of the complaints to the BBB have come from Cash App customers who do a Google search for support after running into an issue with the app. Their search then leads them to very believable, but bogus, Cash App websites and fake customer service numbers where scammers are standing by ready to steal their money. Moore explained how the scam works.
8News decided to check it out. The closest address match took us to Mosby Court. Yet we found several problems with the address. While it lists a real Richmond zip code, the street name is spelled incorrectly – it’s not Coulter Lane, it’s Coalter Street. And one more thing – 2403 doesn’t exist.
Reporter: “Hi, I’m Kerri and I actually went to your headquarters that is listed on the website in Richmond, Virginia, since I live here. And, there’s no 2043 address. Where are you all?”
The woman on the other end of the line kept pressing to offer help Cash App, however, our reporter pressed her for a location.
Cash App is aware of the scams and a real number for the company is 855-351-2274. That number directs you to an app for support plays https://www.paydayloansohio.net/cities/greenhills/ this recording, “Please be aware that cash app employees are often impersonated by scammers circulating fake phone number online.”
We are always working to protect our customers, which includes educating them about phishing scams. For more information on common online scams, please visit
The BBB said the best way to protect yourself from money transfer scams is to only send money to people you know, link money transfers to a credit card, and never send money using public WiFi. If you think you’ve been scammed, the BBB encourages you to report it.
If you believe you have fallen victim to a scam, you should contact Cash App support through the app or website immediately
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